Help & Support
Contact us: hello@oncallapp.ie
We reply within 2 working days. Please email from the address you use to log in, and include the job title if your question is about a job.
Common questions
How does payment work?
When you accept a bid, your card is charged and the money is held. It's released to the worker when you approve the job, or automatically 24 hours after they mark it done with a photo. OnCall keeps a 10% fee (6% for Premium workers).
Something went wrong with a job.
Open My jobs, find the job and tap Report a problem before the 24 hours run out. That pauses the payment while we look into it.
How do I get paid as a worker?
Go to Profile → Getting paid and finish the Stripe setup. Money for approved jobs is sent to your bank automatically.
Why do I need to verify my ID?
Everyone must be 18 or over and pass an ID check (passport, driving licence or national ID card, via Stripe) before posting jobs or bidding.
Someone is abusive, or a job looks illegal or unsafe.
Tap ⚑ Report on the job or in the message thread. You can also tap ⊘ Block — you won't see their jobs, bids or messages, and they can't bid on your jobs or message you. Unblock any time in Profile → Blocked people.
How do I cancel Premium?
Profile → OnCall Premium → Cancel Premium. You keep it until the end of the month you paid for.
How do I delete my account?
In the app: Profile → Account → Delete my account, then type DELETE. This deletes your login, profile, open jobs, bids, messages and photos, and stops Premium straight away. You can't delete your account while a job is in progress — finish it first. Records of finished jobs and payments are kept anonymously as Irish tax law requires (see the Privacy Policy). If you can't log in, email us and we'll delete it for you.