Terms of Service

Version 1.3 · Last updated 24 October 2026

1. Who we are

OnCall is operated by [your full legal name], a sole trader trading as "OnCall", of [business postal address], Ireland ("OnCall", "we", "us"). [VAT number, if registered]

Contact: hello@oncallapp.ie. This is also our single point of contact for users and for authorities under the EU Digital Services Act. You can write to us in English.

2. What OnCall is — and isn't

OnCall is an online platform. We let Posters advertise small, same-day jobs, let Workers bid on them, and collect and hold payment for jobs.

We are not a party to the agreement between a Poster and a Worker. When a bid is accepted, the contract for the job (the "Job Contract") is made directly between the Poster and the Worker. We do not perform jobs, employ Workers, direct how jobs are done, or supply tools or materials. Workers are independent and are not our employees, agents or partners.

What we check: before anyone can post a job or bid, they must pass an identity check run by our provider Stripe — a photo of a passport, driving licence or national ID card, checked for authenticity — which also confirms they are 18 or over. A "✓ ID verified" badge means that check was passed. It shows that the person holds a genuine ID for that name and is an adult. Because there is no face match, it can't completely rule out someone using another person's ID. It is not a background, criminal-record or reference check.

What we don't check: skills, qualifications, licences, insurance, references or criminal records, and we don't inspect Posters' premises. Other profile information is provided by users themselves. You should make your own judgement about who you deal with.

3. Who can use OnCall

• You must be at least 18 and able to enter into a binding contract.
• ID and age check. To post jobs or bid you must verify your identity and age through Stripe Identity (a photo of your ID document). If the check shows you're under 18, you can't use OnCall to post or bid. If you think a check was wrong, contact us and a person will review it — we may ask you to verify another way. You must only use your own ID. Using someone else's ID or a fake document will get your account closed and may be reported to the Gardaí.
• OnCall is currently offered in Ireland.
• If you use OnCall for a business (for example, you do jobs regularly to earn money, or you post jobs for a company), you are a "trader". Traders must comply with the law that applies to them, including consumer protection law towards Posters who are consumers, and tax law. If a Worker is not a trader, consumer protection laws that apply between a trader and a consumer will not apply to the Job Contract between that Worker and a Poster.

4. Your account

• Give accurate information and keep it up to date. Use your real name.
• Keep your password private. You're responsible for activity on your account. Tell us straight away if you think someone else has access to it.
• One person, one account. Accounts can't be transferred.

5. Posting jobs

Pin the job's location on the map; other users see only the approximate area (about 1 km) and distance. Share the exact address by message once you've accepted a bid. Describe the job honestly and completely, including its size, timing, location and any hazards (for example, height, heavy lifting, animals, chemicals, sharp tools). Photos must not show other people's faces or personal documents without their permission.

Jobs not allowed on OnCall:

• anything illegal, or anything that needs a licence, registration or certification the Worker doesn't hold — for example gas work (RGII), electrical installation work, or structural, roofing or other work at height that needs specialist training or equipment;
• work involving asbestos or other hazardous substances;
• caring for children or vulnerable adults, or any work that requires Garda vetting;
• driving people, or carrying goods by vehicle for payment where a licence is needed;
• adult, sexual or escort services; weapons; drugs; anything involving animals being harmed;
• jobs that are really employment (ongoing hours, set by you, under your direction).

We may remove any job that breaks these terms or the law.

6. Bids and the Job Contract

• A bid is an offer by a Worker to do the job for the price stated. The Poster accepts a bid by tapping Accept and paying.
• At that moment a Job Contract is formed between the Poster and the Worker on the terms in the job description, the bid and any agreement in their messages, together with these terms.
• The Worker decides how to do the job, provides their own tools unless agreed otherwise, and is responsible for doing it with reasonable care and skill and in a safe way.
• The Poster must give the Worker safe access and tell them about any hazards.

7. Payments, fees and payouts

• Payment processing. Payments are processed by Stripe Payments Europe, Limited. By paying or receiving money through OnCall you also agree to Stripe's terms. We never see or store full card numbers.
• We collect payment on the Worker's behalf. Each Worker appoints OnCall as their limited agent to receive payment from the Poster. When the Poster pays OnCall, the Poster's obligation to pay the Worker for that job is fulfilled.
• The hold. When a bid is accepted, the Poster's card is authorised for the bid price and the money is held. It is taken from the card when the job is approved or auto-released (see section 8). Card authorisations generally last about 7 days; if a job isn't completed within that time, we may need to cancel the hold and ask the Poster to pay again.
• Our fee. The Poster pays the accepted bid price — there's no extra fee for Posters. We deduct a platform fee from the Worker's payout: 10% of the job price, or 6% if the Worker has OnCall Premium at the moment the bid is accepted. The fee is shown to the Worker before they bid and to both sides when the bid is accepted.
• Payouts. To be paid, a Worker must set up a payout account with Stripe ("Getting paid" on the Profile page) and pass Stripe's identity checks. If a job is approved before that is done, we hold the Worker's share and send it once the payout account is ready.
• Prices are in euro. Workers who are registered for VAT are responsible for including VAT in their bids.

8. Completion, approval and disputes

• When the job is finished, the Worker marks it done in the app with a photo of the finished work. No photo, no payout.
• The Poster then has 24 hours to either approve (which releases payment) or report a problem. If the Poster does neither, payment is released to the Worker automatically. We send a reminder before that happens.
• If a problem is reported, the automatic release stops. We look at the job description, messages, photos and anything either side sends us, and decide in good faith whether to release the payment to the Worker, refund the Poster in full or in part, or ask for more information. We aim to decide within 10 working days and will tell both sides why.
• Our decision is about what happens to the money we hold. It doesn't stop either side from using their legal rights against the other, including going to court or the Small Claims procedure.

9. Cancellations and refunds

• Nothing is charged before a bid is accepted. If you no longer want a job you posted, or want to withdraw a bid, tell the other person in the app or contact us and we'll remove it.
• After a bid is accepted, contact the other person through the app first. If the job can't go ahead — for example the Worker doesn't turn up, or both sides agree to cancel — contact us and we'll release the hold or refund the Poster.
• If you're a consumer, the Job Contract is with the Worker, not with us. Because jobs are booked for a specific date, any statutory right to cancel a distance contract does not apply to the job once it has been fully performed at your request.

10. Keep payments on OnCall

For jobs found on OnCall, don't arrange payment outside the app (cash, bank transfer or another app). If you do, the payment hold, the approval window and our dispute help won't apply to that job, and we may suspend your account.

11. Safety

• Only take on jobs you are fit, competent and, where needed, licensed to do. Use suitable protective equipment.
• Posters: describe hazards, keep pets and children away from the work area, and make sure the Worker can work safely.
• Meet sensibly: tell someone where you are going, and keep communication in the app.
• If anyone is in danger, call 112 or 999 first. Then tell us through the app.
• We don't supervise jobs and can't guarantee anyone's conduct, the quality of work or the safety of premises.

12. Insurance

OnCall does not provide insurance for jobs, and nothing in the app is an insurance product or a guarantee that losses will be covered. Workers should consider public liability insurance. Posters should check whether their home insurance covers work done by others in their home.

13. Premium and Boost

OnCall Premium costs €4.99 per month, charged in advance and renewing automatically each month until you cancel. It currently includes:

• for Workers: a 6% platform fee (instead of 10%) on jobs where Premium is active when the bid is accepted, and a Premium badge on bids;
• for Posters: new jobs you post are shown as Featured at the top of Home for 48 hours.

You can cancel any time from your Profile page. Premium then stays active until the end of the month you've paid for, and you won't be charged again.

Boost costs €1.99 per job, paid once. It shows one open job as Featured at the top of Home for 48 hours. It doesn't guarantee bids.

Your right to cancel (consumers). If you are a consumer, you have 14 days from buying Premium or a Boost to cancel and get a refund, without giving a reason. When you buy, you ask us to start straight away. If you cancel within the 14 days, we refund what you paid minus a proportionate amount for the time the service was already provided. Because a Boost is fully provided after 48 hours, you lose the right to cancel a Boost once those 48 hours have passed. To cancel, email us at hello@oncallapp.ie with your account email; you can use the model form in the box below but you don't have to.

We may change the price or features of Premium with at least 30 days' notice. A price increase applies from your next renewal after the notice period, and you can cancel before it does.

14. How jobs and bids are shown

• Home shows open jobs within the distance you choose from the centre of your area (you can change both at any time). Inside that area, Featured jobs are paid placements — they belong to Posters with Premium or who paid for a Boost — and are shown first and marked "Featured". All other jobs follow, nearest first. Distances are approximate (job locations are rounded to about 1 km). Older jobs without a map location are listed separately. You can filter by category and search by words.
• Bids on a job are shown to the Poster with the Worker's name, price, note and rating. A Premium badge means the Worker pays for a Premium subscription; it says nothing about the quality of their work.

15. Ratings and reviews

Only the Poster of a job that was completed and paid through OnCall can rate the Worker, once per job. Ratings must be honest and based on your own experience. We may remove ratings that are fake, abusive or break these terms, but we don't remove ratings just because they are negative.

16. Your content and acceptable use

• You keep ownership of what you post (jobs, photos, messages, reviews). You give us a non-exclusive, royalty-free licence to host, show and process it to run OnCall, for as long as it's on OnCall and for as long afterwards as we need it for the purposes in our Privacy Policy.
• Don't post anything illegal, false, defamatory, hateful, harassing, sexual, or that infringes someone else's rights or privacy. Don't spam, scrape, or try to get around our security or fees.
• Be respectful. Discrimination against anyone because of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community is not allowed.

17. Reporting illegal content

Anyone can report a job, profile or message they believe is illegal or breaks these terms, using the Report button in the app or by emailing hello@oncallapp.ie. Please explain why, say where it is, and give your name and email (not needed for reports about child sexual abuse material). We will confirm we've received your report, review it carefully and objectively, and tell you what we decided. If we remove or restrict your content or account, we will tell you why and how you can respond.

18. Suspending or closing accounts

You can close your account at any time by emailing us. We may suspend or close an account, or remove content, if we reasonably believe the user has broken these terms or the law, or to protect other users. Except where the law or safety prevents it, we will tell you the reason. Money already held for a completed job will still be paid out or refunded under section 8.

19. Our liability to you

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, and nothing affects your statutory rights as a consumer.
• Because we are not a party to the Job Contract, we are not responsible for the acts or omissions of Posters or Workers — including the quality, safety, legality or timeliness of a job, or loss, damage or injury that happens during a job — except to the extent that it is caused by our own failure to comply with these terms or our own negligence.
• We provide OnCall with reasonable care and skill, but we don't promise it will always be available or error-free, or that you'll find a job or a Worker.
• If you're a consumer, we are only responsible for loss that is a foreseeable result of our breach of these terms or our negligence. We are not responsible for business losses.
• If you use OnCall as a trader, our total liability to you in any 12-month period is limited to the greater of the fees you paid us in that period or €100, and we are not liable for loss of profit, business or opportunity.
• If you're a trader and your breach of these terms or the law causes us loss (for example a claim brought against us by someone you did a job for), you are responsible for that loss.

20. Tax and reporting to Revenue

Workers are responsible for their own income tax, PRSI, USC and VAT. As a digital platform, we are required by EU and Irish law (DAC7) to collect certain information about Workers who earn money through OnCall — such as name, address, date of birth, tax identification number, payout account and the amounts earned — and to report it to the Revenue Commissioners each year. We may ask you for this information and may suspend payouts until it is provided.

21. Changes to the service and these terms

We may update OnCall and these terms, for example because of changes in the law or in how the service works. We will give you at least 15 days' notice of material changes by email or in the app, unless a shorter period is required by law or for security. If you don't agree, you can close your account before the change takes effect.

22. Law and disputes

These terms are governed by Irish law, and the courts of Ireland have jurisdiction. If you're a consumer living elsewhere in the EU, you also keep the protection of the mandatory laws of your country and can bring proceedings there. If you have a complaint, please contact us first — we'll try to sort it out quickly. Consumers in Ireland can also use the Small Claims procedure of the District Court for claims up to €2,000.

23. Contact

[your full legal name] trading as OnCall · [business postal address] · hello@oncallapp.ie

See also our Privacy Policy.